Support 

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SupportPlans Available:
We have serveral Plans available, locate which one works best for youin our easy to use side by side comparision table.
ViewComparision Table


Support Plans

 

End-User Support
Hourly Discount Hourly Unlimited
Remote Help Sessions
Response Time
< NBD < 4hrs.
Priority End-User Support
Network Security Checkup
Server Maintenance
Monthly Weekly
Scheduled Onsite Visits
Monthly Weekly
Review of System Backups
Monthly Weekly
Server Health Review - Logs
Summary Detailed
Server Health Report Review
Monthly Daily
IT Infrastructure Planning
Annually Quarterly
24x7 Server Monitoring
24x7 Network Monitoring
Centralized Patch Management
IT Vendor Management
Annual IT Budgeting Assistance
Unlimited End-User Support
Emergency After Hours Support
     
 

Additional Services

Off-Site Backups
Infrastructure Design
Web Hosting & Design
Discounted Equipment Sales
Cabling - Network / Telecom

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Remote Support:
We provide remote assistance forcustomers, our remote software will allow our technicians to connectremotely to your computer while you watch them fix your issuesimmediately.

Support Line: (707) 969-7496
If you reach voicemail leaveamessage and the next available technician will be pagged outimmediately.  This line will automatically page outthe next technician with a copy of your voicemessage.   

Email Support:support@rhwn.com