Business

Compu-AidTechnical consulting provides several support options for small tomedium-sized businesses. We do everything that an internal ITdepartment would do--only better and for less. We handle all aspects ofyour IT department including server/desktop administration, networking,end-user support, vendor management, IT strategy, and more. We alsoaccommodate for clients that only require occasional support assistancewith important IT projects.

Service Contracts
Our Serice Contracts are discounted, monthly retainer for a set numberof support hours per month. As we deal with IT issues throughout themonth we track the time worked and deduct it from your monthly balance.If there are a lot of unused hours left over at the end of the month wetry use them to perform various IT projects that improve the ITinfrastructure. With this plan you get a higher level of support, morepredictable IT support costs, and the flexibility to easily adjust thelevel of support you require from us.
  • Monthly maintenance of servers
  • Security updates, patching, and oversight of the backup process
  • Help desk support via phone, email, and instant messaging, Remote Control
  • Higher priority for your support issues
  • Emergency after hours, weekend, and holiday support
  • Monthly reports which include a listing of trouble tickets for the month
  • Regular, on-site visits

    Projects
    We help clients develop the best solution that fits their needs. Weprovide free, detailed proposals outlining the scope of the project,the tasks involved, the timeline, and the costs. Our projects are runusing professional certified engineers with extensive projectmanagement experience. We handle all sorts of important, complexprojects for our clients. Here are some examples:
  • Infrastructure Design - Building a new facility can be daunting, we engage with the architects and stack holders to ensure the Communications Infrastructure is secure, flexible, expands to future demands.
  • Server Rollouts - Migration from an old server to a new server, upgrading to a domain environment
  • Desktop Replacements - Rolling out numerous new desktops in a way that minimizes disruption
  • Branch Offices - Setting up branch offices to connect to the main office via site-to-site VPNs and other technologies
  • Software Upgrades - Migrating from one software platform to another
  • Networking Upgrades - Deployment of new network architectures including new routers, switches, firewalls, VPN and more
  • Collaboration Upgrades - Implementing Microsoft Exchange, MeetingPlace, and portal technologies to improve communication and collaboration among employees
  • Thin Clients - Rollouts of standardized, secure, and reliable workstations for information workers.
  • VOIP Rollouts - Migrating or implementing the latest cost saving phone technology.
  • Wireless Hotspots - Provide wireless coverage for users within 5 - 10 mile radius.

    Let us know how we can assist you with your IT needs.

    You may contact us by calling (707) 969-7496 , or by email to the following :

    For Sales: sales@rhwn.com

    For Information regarding services and offerings: info@rhwn.com

    For Technical Support: support@rhwn.com


    You may also reach Technical Support online, follow the "LiveHelp"links anywhere in this site. If you are a Client with an existingSupport contract please use the preferred method in your contract forinstant support. If you are not able to locate the terms please call(707) 969-7496 or email support




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